Terms & Conditions

1. About these terms

These Terms and Conditions govern your use of the website at zenorbit.solutions and any services provided by Prosper AI Private Limited, a company registered in India, operating its ZenOrbit Solutions venture ("we", "us", "our").

By using this website, booking a consultation, or engaging our services, you agree to these terms. If you do not agree, please do not use the website or our services.

2. Services

We provide consulting, software engineering, automation and managed technology services as described on this website and in individual engagement proposals.

The specific scope, deliverables, timeline and fees for any engagement are set out in a written proposal or statement of work agreed between you and us. Where those documents conflict with these terms, the signed proposal or statement of work takes precedence.

Website content is provided for general information. It does not constitute a binding offer and does not form a contract until we confirm an engagement in writing.

3. Engagement and acceptance

An engagement begins when you accept a written proposal and, where applicable, make the agreed payment. We reserve the right to decline any engagement at our discretion, including where we believe the work is outside our competence or not in the client's interest.

4. Fees and payment

• Fees are as stated on our Pricing page or in your individual proposal.
• Prices are in Indian Rupees (INR) unless otherwise agreed. International clients may be invoiced in another currency by agreement.
• Applicable taxes, including GST where relevant, are additional and shown on the invoice.
• Assessments and audits are payable in full at booking. Implementation projects are typically invoiced 50% on commencement and 50% on delivery. Monthly services are billed in advance.
• Invoices are payable within 7 days of issue unless stated otherwise.
• We may suspend work on overdue accounts after giving written notice.

5. Your responsibilities

To deliver our services we rely on you to provide accurate information, timely access to systems, repositories, accounts and personnel, and prompt responses to questions and approval requests.

You confirm that you have the legal right to grant us access to any systems, codebases or data you provide, and that doing so does not breach any agreement with a third party.

Delays caused by information or access not being provided may affect timelines and, where significant, may result in additional charges agreed in writing.

6. Intellectual property

On full payment of all fees due for an engagement, all deliverables created specifically for you under that engagement transfer to you.

We retain ownership of our pre-existing tools, methods, frameworks, templates and general know-how, including anything developed before or independently of your engagement. Where such materials are incorporated into a deliverable, you receive a perpetual, non-exclusive licence to use them as part of that deliverable.

You retain ownership of all materials, data and code you provide to us.

7. Confidentiality

Each party will keep the other's confidential information in confidence and use it only for the purposes of the engagement. This obligation continues after the engagement ends. We are happy to sign your own non-disclosure agreement where required.

8. Warranties and limitations

We perform our services with reasonable skill and care, in line with professional standards.

We do not warrant that any system will be free of all defects or vulnerabilities. Security review and hardening reduce risk; they cannot eliminate it. Assessments reflect the state of a system at the time of review and cannot account for later changes made by you or others.

Recommendations, roadmaps and projections are professional opinions based on the information available. We do not guarantee any specific business, financial or operational outcome.

To the maximum extent permitted by law, our total aggregate liability arising from or in connection with an engagement is limited to the total fees paid by you for that engagement. We are not liable for indirect, incidental or consequential loss, including loss of profit, revenue, data or business opportunity.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

9. Third-party services

Our work frequently involves third-party platforms and services, including cloud providers, AI model providers and software vendors. We are not responsible for the availability, performance, pricing or terms of those services. Charges you incur directly from third-party providers are your responsibility.

10. Cancellation and refunds

Cancellations and refunds are governed by our Cancellation & Refunds Policy, which forms part of these terms.

11. Termination

Either party may terminate an engagement by giving written notice. On termination you remain liable for fees for all work performed up to the termination date, and we will deliver work completed to that point. Monthly services may be cancelled with 30 days' written notice.

12. Data protection

Our handling of personal data is described in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version in force at the start of your engagement governs that engagement. Changes take effect for new engagements from the date of posting.

14. Governing law

These terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction over any dispute, subject to any alternative dispute resolution agreed in writing.

15. Contact

Questions about these terms: contact@zenorbit.solutions, or see our Contact page for full details.