Legal
Service Delivery Policy
Last updated: 16 September 2026
No physical goods
ZenOrbit Solutions, a venture of Prosper AI Private Limited, provides consulting, software engineering and managed technology services. We do not sell, ship or deliver any physical products. No shipping charges apply to any order, and no shipping address is required.
1. How services are delivered
All services are delivered digitally and remotely. Depending on the engagement, delivery takes one or more of the following forms:
- Consultations — by video call, using a link sent to your email on booking.
- Reports and roadmaps — as documents delivered by email or a shared link.
- Software and code — committed to a repository you control, or delivered by a secure transfer method agreed with you.
- Deployed systems — deployed into cloud infrastructure under your ownership.
- Ongoing services — delivered continuously over the agreed period, with reporting at an agreed cadence.
2. Delivery timelines
| Service | Typical delivery |
|---|---|
| Discovery call | Scheduled within 3 business days of booking |
| Application audit | Report delivered within 5–7 business days of receiving system access |
| Operations audit | Roadmap delivered within 2–4 weeks, depending on scope |
| Hardening sprint | 2–6 weeks, confirmed in the proposal |
| Custom development | As agreed in the project plan |
| Monthly services | Continuous from the agreed start date |
Exact timelines are confirmed in writing in your proposal before work begins.
3. What we need from you
Delivery timelines assume we receive the access and information we need. This typically includes repository or system access, the relevant credentials granted through a secure method, and timely responses to questions and approval requests.
Where these are delayed, delivery dates move accordingly. We will always tell you when this happens rather than letting a deadline pass silently.
4. Confirmation and receipts
You receive an email confirmation immediately on payment, and a tax invoice within 1 business day. Every deliverable is confirmed by email when it is handed over.
5. Failed or delayed delivery
If we are unable to deliver a service within the agreed timeline, we will contact you with a revised date. Where a delay is caused by us and you no longer wish to proceed, you may cancel and receive a refund under our Cancellation & Refunds Policy.
6. Contact
Questions about delivery: contact@zenorbit.solutions, or see the Contact page.