Cancellation & Refunds

This policy explains how to cancel a service, when you are entitled to a refund, and how long refunds take. It applies to all services purchased from Prosper AI Private Limited, operating its ZenOrbit Solutions venture.

1. Consultations

Discovery calls are free. You may reschedule or cancel at any time at no cost, through the booking link in your confirmation email or by emailing us.

2. Audits and assessments

When you cancel	Refund
More than 48 hours before the scheduled start	100% refund
Within 48 hours of the scheduled start	75% refund
After work has commenced	Pro-rata refund for work not yet performed
After the report has been delivered	No refund — see section 5

3. Implementation projects

When you cancel	Refund
Before work commences	100% refund of any advance paid
During the project	Refund of the advance less the value of work completed to the cancellation date, calculated against the agreed milestones
After final delivery	No refund — see section 5

On cancellation we deliver all work completed to that date, along with any documentation produced, so the work is not lost to you.

4. Monthly and retained services

Monthly services may be cancelled at any time with 30 days' written notice. Your service continues to the end of the notice period, and the final month is charged in full. We do not pro-rate part months.

Because these services are billed in advance for a defined period, fees already paid for a completed period are not refundable.

5. If the work is not as described

If a delivered service does not match what was agreed in the proposal or statement of work, tell us within 7 days of delivery with specific details of the discrepancy.

We will first correct the work at no additional cost. If we are unable to bring it in line with the agreed scope, we will refund the portion of fees relating to the deficient deliverable.

This does not apply to dissatisfaction with a professional opinion, a recommendation you disagree with, or a business outcome, where the agreed work has been correctly performed.

6. Cancellation by us

If we cancel an engagement for any reason other than your breach of the agreement or non-payment, we refund all fees paid for work not yet performed, in full and without deduction.

7. How to request a cancellation or refund

1. Email contact@zenorbit.solutions with the subject line "Cancellation Request" or "Refund Request".
2. Include your invoice number, the service concerned, and the reason for the request.
3. We acknowledge every request within 1 business day.
4. We confirm the decision and the refund amount within 3 business days.

8. Refund processing time

Once a refund is approved, we initiate it within 2 business days. Funds are returned to the original payment method.

Payment method	Time to reach you
Credit or debit card	5–7 business days after initiation
UPI	3–5 business days after initiation
Net banking	5–7 business days after initiation
Bank transfer	5–7 business days after initiation
International transfer	7–10 business days after initiation

The exact time depends on your bank or card issuer, which is outside our control. We provide a reference number for every refund so you can trace it.

9. Deductions

Refunds are made net of any payment gateway charges that are not returned to us, and net of any applicable taxes already remitted to the authorities, where those cannot be recovered. Where a deduction applies, we tell you the amount before processing.

10. Disputes

If you are unhappy with a decision, email contact@zenorbit.solutions marked "Escalation". We will review and respond within 7 business days. We would always rather resolve a disagreement directly than have you raise a chargeback.

11. Contact

All cancellation and refund queries: contact@zenorbit.solutions, or see the Contact page.